The Healthcare Resort of Plano
3325 West Plano Parkway · Plano, TX · 75075 · 9723790000
70 certified beds Non profit - Other Chain: The Ensign Group
Why this verdict
- Federal penalties on record: $8,995 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.78 | 0.55–0.75 |
| Weekend hours / resident-day | 3.50 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | 2 · $16,438 |
Inspection citations (25 in the current record)
-
Potential for harm · E December 2, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 3, 2025 · Quality of Life and Care
-
Potential for harm · D June 26, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected July 31, 2025 · Resident Rights
-
Potential for harm · D June 26, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 26, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 31, 2025 · Quality of Life and Care
-
Potential for harm · E June 26, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 31, 2025 · Quality of Life and Care
-
Potential for harm · E June 26, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 31, 2025 · Pharmacy Service
-
Potential for harm · E June 26, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 31, 2025 · Infection Control
-
Potential for harm · E October 9, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 31, 2024 · Pharmacy Service
-
Immediate jeopardy · J September 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 31, 2024 · Quality of Life and Care
-
Potential for harm · D May 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 17, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E May 16, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 17, 2024 · Quality of Life and Care
-
Potential for harm · E May 16, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 17, 2024 · Pharmacy Service
-
Potential for harm · E May 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 17, 2024 · Pharmacy Service
-
Potential for harm · E May 16, 2024
Provide and implement an infection prevention and control program.
Corrected June 17, 2024 · Infection Control
-
Actual harm · G November 16, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 1, 2024 · Quality of Life and Care
-
Potential for harm · D September 5, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2023 · Quality of Life and Care
-
Potential for harm · D September 5, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 30, 2023 · Infection Control
-
Potential for harm · E February 23, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected March 2, 2023 · Quality of Life and Care
-
Potential for harm · D February 23, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 2, 2023 · Pharmacy Service
-
Potential for harm · D February 23, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 2, 2023 · Pharmacy Service
-
Potential for harm · E February 23, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 31, 2023 · Nutrition and Dietary
-
Potential for harm · E February 23, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected March 31, 2023 · Nutrition and Dietary
-
Potential for harm · E February 23, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 31, 2023 · Nutrition and Dietary
-
Potential for harm · D February 23, 2023
Provide and implement an infection prevention and control program.
Corrected March 31, 2023 · Infection Control
-
No harm found · C February 23, 2023
Post nurse staffing information every day.
Corrected March 2, 2023 · Nursing and Physician Services
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 10, 2024 | Fine | $8,995 |
| November 16, 2023 | Fine | $7,443 |
| November 16, 2023 | Payment Denial | 12 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676395 · certified since May 12, 2016. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.