Surry Community Health Center by Harborview
542 Allred Mill Road · Mount Airy, NC · 27030 · 3367895076
120 certified beds For profit - Corporation Chain: Harborview Health Systems
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
Red flags
8 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
4 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.27 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 2.79 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 1 · $145,262 |
Inspection citations (33 in the current record)
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Potential for harm · D June 11, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected July 14, 2025 · Resident Rights
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Potential for harm · D June 11, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 11, 2025
Ensure each resident receives an accurate assessment.
Corrected July 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 14, 2025 · Quality of Life and Care
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Potential for harm · D June 11, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected July 14, 2025 · Pharmacy Service
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Immediate jeopardy · K March 27, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 24, 2024 · Resident Rights
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Immediate jeopardy · K March 27, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 24, 2024 · Quality of Life and Care
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Immediate jeopardy · K March 27, 2024
Provide and implement an infection prevention and control program.
Corrected April 24, 2024 · Infection Control
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Immediate jeopardy · K March 27, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J March 27, 2024 · found via complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected April 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J March 27, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected April 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K March 27, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K March 27, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 24, 2024 · Pharmacy Service
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Actual harm · G March 27, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 24, 2024 · Resident Rights
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Potential for harm · D March 27, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 24, 2024 · Quality of Life and Care
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Potential for harm · F March 27, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected April 24, 2024 · Administration
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Potential for harm · D March 27, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 24, 2024 · Resident Rights
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Potential for harm · E March 27, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 24, 2024 · Quality of Life and Care
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Potential for harm · E March 27, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 24, 2024 · Nursing and Physician Services
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Potential for harm · D March 27, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 24, 2024 · Pharmacy Service
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Potential for harm · D March 27, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 24, 2024 · Pharmacy Service
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Potential for harm · D March 27, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 27, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected April 24, 2024 · Quality of Life and Care
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Potential for harm · D March 27, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 24, 2024 · Resident Assessment and Care Planning
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No harm found · B March 27, 2024
Ensure each resident receives an accurate assessment.
Corrected April 24, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 27, 2024 | Fine | $145,262 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345191 · certified since May 1, 1981. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.