Sunterra Springs Riverview
3550 West Americana Terrace · Boise, ID · 83706 · 2086154940
30 certified beds For profit - Limited Liability company Chain: Sunterra Springs
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.44 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.66 | 0.55–0.75 |
| Weekend hours / resident-day | 4.05 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 1 · $8,021 |
Inspection citations (20 in the current record)
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Potential for harm · D January 9, 2026 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected February 6, 2026 · Resident Rights
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Potential for harm · D January 9, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 6, 2026 · Resident Rights
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Potential for harm · D January 9, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected January 4, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 9, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 6, 2026 · Resident Rights
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Potential for harm · D January 9, 2026 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 6, 2026 · Quality of Life and Care
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Potential for harm · D January 9, 2026 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected February 6, 2026 · Nursing and Physician Services
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Potential for harm · D January 9, 2026 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · D January 9, 2026 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · D January 9, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · D January 9, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · D January 24, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · D January 24, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 21, 2025 · Pharmacy Service
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Potential for harm · D January 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Immediate jeopardy · J February 23, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 6, 2024 · Pharmacy Service
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Potential for harm · D February 23, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 12, 2024 · Resident Rights
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Potential for harm · D February 23, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 23, 2024 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 12, 2024 · Pharmacy Service
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Potential for harm · D February 23, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 12, 2024 · Infection Control
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Potential for harm · D February 23, 2024 · found via complaint
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 12, 2024 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 23, 2024 | Fine | $8,021 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 135139 · certified since October 21, 2013. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.