Sundance Inn Health Center
2034 Sundance Parkway · New Braunfels, TX · 78130 · 8302211400
128 certified beds For profit - Corporation Chain: Cantex Continuing Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.62 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 3.05 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | 1 · $6,364 |
Inspection citations (28 in the current record)
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Potential for harm · E April 30, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D April 17, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Potential for harm · D August 28, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 29, 2025 · Resident Rights
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Potential for harm · D August 28, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 29, 2025 · Resident Rights
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Potential for harm · D August 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 28, 2025
Provide appropriate foot care.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · D August 28, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected August 29, 2025 · Nutrition and Dietary
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Potential for harm · D August 28, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Immediate jeopardy · J August 3, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 3, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 3, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 4, 2025 · Quality of Life and Care
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Potential for harm · D August 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 4, 2025 · Quality of Life and Care
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Potential for harm · D June 9, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 10, 2025 · Pharmacy Service
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Potential for harm · D April 11, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected April 12, 2025 · Resident Rights
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Potential for harm · D April 11, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 11, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 12, 2025 · Quality of Life and Care
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Potential for harm · D June 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 2, 2024 · Resident Rights
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Potential for harm · D June 27, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected August 2, 2024 · Resident Rights
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Potential for harm · D June 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 2, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 27, 2024
Ensure that residents are free from significant medication errors.
Corrected August 2, 2024 · Pharmacy Service
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Potential for harm · D May 31, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 28, 2024 · Infection Control
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No harm found · C June 8, 2023 · found via complaint
Post nurse staffing information every day.
Corrected June 9, 2023 · Nursing and Physician Services
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Potential for harm · D April 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 21, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 3, 2025 | Fine | $6,364 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676472 · certified since December 14, 2019. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.