Springbrook Center
300 Spring St · Westbrook, ME · 04092 · 2078561230
123 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $17,388 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.66 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.17 | 0.55–0.75 |
| Weekend hours / resident-day | 3.43 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 2 · $17,388 |
Inspection citations (30 in the current record)
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Actual harm · G October 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 9, 2025 · Quality of Life and Care
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Potential for harm · D October 28, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 28, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 31, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 11, 2025 · Quality of Life and Care
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Actual harm · G May 12, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 4, 2025 · Pharmacy Service
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Potential for harm · D July 19, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 10, 2024 · Resident Rights
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Potential for harm · E July 19, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 2, 2024 · Resident Rights
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Potential for harm · E July 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 10, 2024 · Resident Assessment and Care Planning
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Potential for harm · E July 19, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 2, 2024 · Quality of Life and Care
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Potential for harm · D July 19, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 2, 2024 · Nursing and Physician Services
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Potential for harm · D July 19, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 2, 2024 · Pharmacy Service
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Potential for harm · D July 19, 2024
Provide or obtain dental services for each resident.
Corrected September 2, 2024 · Quality of Life and Care
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Potential for harm · D July 19, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 2, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 19, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected October 10, 2024 · Administration
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Potential for harm · E July 19, 2024
Provide and implement an infection prevention and control program.
Corrected October 10, 2024 · Infection Control
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Potential for harm · D July 19, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 2, 2024 · Quality of Life and Care
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Potential for harm · D April 25, 2024 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected May 28, 2024 · Resident Rights
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Potential for harm · D February 28, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 28, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D January 18, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E December 6, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 17, 2024 · Resident Rights
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Potential for harm · E December 6, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 17, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 28, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 17, 2024 · Resident Rights
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Potential for harm · D April 27, 2023
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected June 7, 2023 · Resident Rights
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Potential for harm · D April 27, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected June 7, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 28, 2025 | Fine | $9,110 |
| October 28, 2025 | Payment Denial | 19 days |
| May 12, 2025 | Fine | $8,278 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 205068 · certified since July 15, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.