Southshore Health Care Center
115 North Avenue · Rockland, MA · 02370 · 7818483100
96 certified beds For profit - Corporation Chain: Athena Healthcare Systems
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 2.95 | ≈ weekday level |
| Nursing turnover / year | 23% | median 45% |
| Fines (3-yr window) | 1 · $26,395 |
Inspection citations (61 in the current record)
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Potential for harm · E April 13, 2026 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected May 15, 2026 · Resident Rights
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Potential for harm · D April 13, 2026 · found via complaint
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected March 10, 2026 · Resident Rights
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Potential for harm · D April 13, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 13, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 13, 2026 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 15, 2026 · Quality of Life and Care
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Potential for harm · D January 28, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 28, 2026 · Pharmacy Service
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Potential for harm · D August 27, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected October 3, 2025 · Resident Rights
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Potential for harm · E August 27, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected October 3, 2025 · Resident Rights
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Potential for harm · E August 27, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 3, 2025 · Resident Rights
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Potential for harm · D August 27, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 27, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 27, 2025
Respond appropriately to all alleged violations.
Corrected October 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 27, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 27, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 3, 2025 · Quality of Life and Care
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Potential for harm · D August 27, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 3, 2025 · Quality of Life and Care
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Potential for harm · D August 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 3, 2025 · Pharmacy Service
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Potential for harm · E August 27, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 3, 2025 · Nutrition and Dietary
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Potential for harm · E August 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 3, 2025 · Nutrition and Dietary
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Potential for harm · D August 27, 2025
Dispose of garbage and refuse properly.
Corrected October 3, 2025 · Nutrition and Dietary
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Potential for harm · E August 27, 2025
Provide and implement an infection prevention and control program.
Corrected October 3, 2025 · Infection Control
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Potential for harm · F August 27, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 3, 2025 · Environmental
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No harm found · B August 27, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected October 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 18, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected February 27, 2025 · Resident Rights
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Potential for harm · D December 9, 2024 · found via complaint
Honor the resident's right to choose his or her attending physician.
Corrected January 15, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 19, 2024 | Fine | $26,395 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225215 · certified since December 20, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.