Smoky Mountain Post-Acute and Rehabilitation Cente
415 Cole Drive · Pigeon Forge, TN · 37863 · 8654285454
120 certified beds For profit - Limited Liability company Chain: Plainview Healthcare Partners
- Inspection results have improved across recent cycles.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
78% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.36 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.84 | ≈ weekday level |
| Nursing turnover / year | 78% | median 45% |
| Fines (3-yr window) | 2 · $61,180 |
Inspection citations (16 in the current record)
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Actual harm · G June 21, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J April 5, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 8, 2024 · Quality of Life and Care
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Immediate jeopardy · J April 5, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 8, 2024 · Nursing and Physician Services
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Actual harm · G April 5, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 5, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 26, 2024 · Resident Rights
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Potential for harm · E January 5, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 26, 2024 · Resident Rights
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Potential for harm · D January 5, 2024
Ensure each resident receives an accurate assessment.
Corrected January 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 5, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 5, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 5, 2024
Provide and implement an infection prevention and control program.
Corrected January 26, 2024 · Infection Control
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Potential for harm · D September 11, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected October 19, 2019 · Resident Assessment and Care Planning
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Potential for harm · E September 11, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 19, 2019 · Quality of Life and Care
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Potential for harm · D September 11, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 19, 2019 · Quality of Life and Care
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Potential for harm · E September 11, 2019
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected October 19, 2019 · Nursing and Physician Services
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Potential for harm · E September 11, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 19, 2019 · Nutrition and Dietary
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Potential for harm · F September 11, 2019
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected October 19, 2019 · Administration
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 5, 2024 | Fine | $17,255 |
| April 5, 2024 | Fine | $43,925 |
| April 5, 2024 | Payment Denial | 81 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445382 · certified since September 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.