Skilled Nursing Facility at North Hill (the)
865 Central Avenue · Needham, MA · 02492 · 7814449910
72 certified beds Non profit - Corporation Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 7.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.57 | 0.55–0.75 |
| Weekend hours / resident-day | 6.97 | ≈ weekday level |
| Nursing turnover / year | 24% | median 45% |
| Fines (3-yr window) | 1 · $16,153 |
Inspection citations (11 in the current record)
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Potential for harm · E July 18, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 21, 2025 · Pharmacy Service
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Immediate jeopardy · J January 15, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 29, 2025 · Quality of Life and Care
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Immediate jeopardy · J January 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 29, 2025 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 11, 2024
Provide and implement an infection prevention and control program.
Corrected August 5, 2024 · Infection Control
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Potential for harm · E July 11, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 5, 2024 · Infection Control
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Potential for harm · D May 18, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 19, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 18, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 19, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 18, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected June 19, 2023 · Resident Assessment and Care Planning
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 15, 2025 | Fine | $16,153 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225281 · certified since January 10, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.