Rocky Mountain Care - Maple Dell
55 South Professional Way · Payson, UT · 84651 · 8014659211
76 certified beds For profit - Corporation Chain: Rocky Mountain Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 4 citations involved actual harm to residents.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.49 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.35 | 0.55–0.75 |
| Weekend hours / resident-day | 3.19 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (79 in the current record)
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Potential for harm · D August 28, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 9, 2024 · Quality of Life and Care
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Potential for harm · E August 28, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 9, 2024 · Pharmacy Service
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Potential for harm · D August 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 9, 2024 · Pharmacy Service
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Potential for harm · D August 28, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected October 9, 2024 · Nutrition and Dietary
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Potential for harm · E August 28, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 9, 2024 · Nutrition and Dietary
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Potential for harm · E August 28, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 9, 2024 · Nutrition and Dietary
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Potential for harm · F August 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 9, 2024 · Nutrition and Dietary
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Potential for harm · E August 28, 2024
Provide and implement an infection prevention and control program.
Corrected October 9, 2024 · Infection Control
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Potential for harm · E August 28, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 9, 2024 · Environmental
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Potential for harm · D August 28, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 28, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 28, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected October 9, 2024 · Administration
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Actual harm · G October 3, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 11, 2022 · Quality of Life and Care
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Actual harm · G October 3, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected November 11, 2022 · Quality of Life and Care
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Actual harm · G October 3, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 11, 2022 · Nursing and Physician Services
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Actual harm · G October 3, 2022
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected November 11, 2022 · Quality of Life and Care
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Potential for harm · D October 3, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · D October 3, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · D October 3, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · E October 3, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · D October 3, 2022
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · E October 3, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 11, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 3, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 11, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 3, 2022
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected November 11, 2022 · Resident Rights
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Potential for harm · E October 3, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected November 11, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 465129 · certified since March 26, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.