Riverside Health & Rehabilitation Center
745 Main St · East Hartford, CT · 06108 · 8602892791
345 certified beds For profit - Corporation Chain: National Health Care Associates
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $12,715 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.72 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 22% | median 45% |
| Fines (3-yr window) | 3 · $61,394 |
Inspection citations (43 in the current record)
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Potential for harm · D January 22, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 26, 2026 · Resident Rights
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Potential for harm · D January 22, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 26, 2026 · Resident Rights
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Potential for harm · D January 22, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · E January 22, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · E January 22, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · E January 22, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 26, 2026 · Pharmacy Service
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Potential for harm · D January 22, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 30, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 24, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 25, 2025 · Quality of Life and Care
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Potential for harm · D August 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 14, 2025 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected September 25, 2025 · Quality of Life and Care
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Actual harm · G April 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 1, 2025 · Quality of Life and Care
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Potential for harm · D March 11, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 17, 2025 · Resident Rights
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Potential for harm · D January 22, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 22, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 3, 2025 · Quality of Life and Care
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Potential for harm · D January 22, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 3, 2025 · Quality of Life and Care
-
Potential for harm · D January 22, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 3, 2025 · Resident Assessment and Care Planning
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Actual harm · G January 10, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 11, 2024 · Quality of Life and Care
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Actual harm · G January 10, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 11, 2024 · Quality of Life and Care
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Potential for harm · D January 10, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 11, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 11, 2025 | Fine | $12,715 |
| January 10, 2024 | Fine | $33,410 |
| August 1, 2023 | Fine | $15,269 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075257 · certified since May 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.