River Glen Health Care Center
162 South Britain Rd · Southbury, CT · 06488 · 2032649600
120 certified beds For profit - Limited Liability company Chain: Careone
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.81 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.85 | 0.55–0.75 |
| Weekend hours / resident-day | 3.30 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (27 in the current record)
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Potential for harm · D August 15, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected October 1, 2025 · Resident Rights
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Potential for harm · D August 15, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 1, 2025 · Resident Rights
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Potential for harm · D August 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 15, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 15, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · D August 15, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 1, 2025 · Quality of Life and Care
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Potential for harm · D August 15, 2025
Provide and implement an infection prevention and control program.
Corrected October 1, 2025 · Infection Control
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No harm found · B August 15, 2025
Ensure each resident receives an accurate assessment.
Corrected October 1, 2025 · Resident Assessment and Care Planning
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No harm found · B August 15, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 1, 2025 · Pharmacy Service
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Potential for harm · D July 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 7, 2025 · found via complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected June 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 7, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 7, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 31, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 1, 2025 · Resident Rights
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Potential for harm · D December 22, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 31, 2024 · Resident Rights
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Potential for harm · D December 22, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 31, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected January 31, 2024 · Pharmacy Service
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No harm found · B December 22, 2023
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Corrected January 31, 2024 · Quality of Life and Care
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Potential for harm · D August 31, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 5, 2021 · Resident Rights
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Potential for harm · D August 31, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 5, 2021 · Resident Rights
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Potential for harm · D August 31, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 5, 2021 · Resident Assessment and Care Planning
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Potential for harm · D August 31, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 5, 2021 · Quality of Life and Care
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Potential for harm · D August 31, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 5, 2021 · Quality of Life and Care
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Potential for harm · D August 31, 2021
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected October 5, 2021 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075241 · certified since March 31, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.