Rio Rancho Center
4210 Sabana Grande Se · Rio Rancho, NM · 87124 · 5058926603
120 certified beds For profit - Limited Liability company Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.35 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (77 in the current record)
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Potential for harm · E April 27, 2026 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected May 21, 2026 · Resident Rights
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Potential for harm · E April 27, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected May 21, 2026 · Resident Rights
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Potential for harm · D April 27, 2026 · found via complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected May 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · E April 27, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 21, 2026 · Quality of Life and Care
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Potential for harm · E March 10, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected March 30, 2026 · Resident Rights
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Potential for harm · E March 10, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected March 30, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 10, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 30, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 10, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 30, 2026 · Pharmacy Service
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Potential for harm · F March 10, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 30, 2026 · Nutrition and Dietary
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Potential for harm · E November 18, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 9, 2025 · Infection Control
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Potential for harm · D June 6, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · E February 25, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 8, 2025 · Resident Rights
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Potential for harm · D February 25, 2025
Keep residents' personal and medical records private and confidential.
Corrected April 8, 2025 · Resident Rights
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Potential for harm · D February 25, 2025
Respond appropriately to all alleged violations.
Corrected April 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 25, 2025
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected April 8, 2025 · Resident Rights
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Potential for harm · E February 25, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 8, 2025 · Quality of Life and Care
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Potential for harm · D February 25, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 8, 2025 · Quality of Life and Care
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Potential for harm · D February 25, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 8, 2025 · Quality of Life and Care
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Potential for harm · E February 25, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 8, 2025 · Pharmacy Service
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Potential for harm · E February 25, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected April 8, 2025 · Pharmacy Service
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Potential for harm · D February 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 8, 2025 · Pharmacy Service
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Potential for harm · D February 25, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 8, 2025 · Nutrition and Dietary
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Potential for harm · D February 25, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected April 8, 2025 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 325033 · certified since November 4, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.