Reservoir Center for Health & Rehabilitation, the
400 Bolton Street · Marlborough, MA · 01752 · 5084816123
144 certified beds For profit - Limited Liability company Chain: National Health Care Associates
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.99 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.55 | ≈ weekday level |
| Nursing turnover / year | 32% | median 45% |
| Fines (3-yr window) | 1 · $3,145 |
Inspection citations (28 in the current record)
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Potential for harm · D January 13, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · E January 13, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · D January 13, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 13, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · D January 13, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · D January 13, 2026
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · E January 13, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected February 13, 2026 · Administration
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No harm found · B January 13, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D October 15, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 8, 2024 · Resident Rights
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Potential for harm · D October 15, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 15, 2024 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 8, 2024 · Quality of Life and Care
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Potential for harm · D October 15, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 8, 2024 · Pharmacy Service
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Potential for harm · D October 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 4, 2024 · Resident Rights
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Potential for harm · D October 2, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 4, 2024 · Resident Rights
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Potential for harm · D October 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Corrected November 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 4, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected November 4, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 4, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected November 4, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Ensure that residents are free from significant medication errors.
Corrected November 4, 2024 · Pharmacy Service
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Potential for harm · D October 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 4, 2024 · Pharmacy Service
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Potential for harm · E October 2, 2024
Provide and implement an infection prevention and control program.
Corrected November 4, 2024 · Infection Control
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No harm found · B October 2, 2024
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected November 4, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 24, 2023 | Fine | $3,145 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225326 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.