Regency Care Center
815 High Road · Norwalk, IA · 50211 · 5159814269
101 certified beds For profit - Limited Liability company Chain: Campbell Street Services
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$78,497 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
66% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.35 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 66% | median 45% |
| Fines (3-yr window) | 1 · $78,497 |
Inspection citations (41 in the current record)
-
Potential for harm · D December 30, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected January 7, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D December 30, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 7, 2026 · Resident Assessment and Care Planning
-
Immediate jeopardy · J August 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 28, 2025 · Quality of Life and Care
-
Potential for harm · E August 20, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected August 29, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 20, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 29, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 29, 2025 · Quality of Life and Care
-
Potential for harm · E August 20, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected August 29, 2025 · Nursing and Physician Services
-
Potential for harm · D August 20, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
-
Potential for harm · D April 16, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 29, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 29, 2025 · Quality of Life and Care
-
Potential for harm · D April 16, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected April 29, 2025 · Pharmacy Service
-
Potential for harm · E April 16, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 29, 2025 · Nutrition and Dietary
-
Potential for harm · D December 17, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 24, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E December 17, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 7, 2025 · Quality of Life and Care
-
Potential for harm · D December 17, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 7, 2025 · Quality of Life and Care
-
Potential for harm · D June 27, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected July 9, 2024 · Pharmacy Service
-
Potential for harm · E June 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 9, 2024 · Nutrition and Dietary
-
Potential for harm · D June 27, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 9, 2024 · Quality of Life and Care
-
Potential for harm · D November 9, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 28, 2023 · Quality of Life and Care
-
Potential for harm · D November 9, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 28, 2023 · Quality of Life and Care
-
Potential for harm · E November 9, 2023 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 28, 2023 · Nursing and Physician Services
-
Potential for harm · D November 9, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 28, 2023 · Pharmacy Service
-
Potential for harm · E November 9, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 28, 2023 · Infection Control
-
Potential for harm · D October 11, 2023 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 20, 2023 · Resident Rights
-
Potential for harm · D October 11, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 20, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 20, 2025 | Fine | $78,497 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 165399 · certified since September 22, 1998. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.