Regalcare at Holyoke
282 Cabot Street · Holyoke, MA · 01040 · 4135387470
102 certified beds For profit - Limited Liability company Chain: Regalcare
- Inspection results have improved across recent cycles.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.33 | 0.55–0.75 |
| Weekend hours / resident-day | 3.17 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | 1 · $13,153 |
Inspection citations (46 in the current record)
-
Potential for harm · D June 25, 2025
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E June 25, 2025
Ensure each resident receives an accurate assessment.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 25, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 25, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 25, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 31, 2025 · Quality of Life and Care
-
Potential for harm · D June 25, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 31, 2025 · Quality of Life and Care
-
Potential for harm · E June 25, 2025
Ensure that residents are free from significant medication errors.
Corrected July 31, 2025 · Pharmacy Service
-
Potential for harm · D June 25, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 25, 2025
Provide and implement an infection prevention and control program.
Corrected July 31, 2025 · Infection Control
-
No harm found · B June 25, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected July 31, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D October 23, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 24, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected June 21, 2024 · Resident Rights
-
Potential for harm · D May 24, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 24, 2024
Respond appropriately to all alleged violations.
Corrected June 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 24, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D May 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D May 24, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected June 21, 2024 · Quality of Life and Care
-
Potential for harm · E May 24, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 21, 2024 · Quality of Life and Care
-
Potential for harm · D May 24, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 21, 2024 · Quality of Life and Care
-
Potential for harm · F May 24, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected June 21, 2024 · Nursing and Physician Services
-
Potential for harm · D May 24, 2024
Observe each nurse aide's job performance and give regular training.
Corrected June 21, 2024 · Nursing and Physician Services
-
Potential for harm · D May 24, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected June 21, 2024 · Quality of Life and Care
-
Potential for harm · E May 24, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 21, 2024 · Nutrition and Dietary
-
Potential for harm · E May 24, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 21, 2024 · Nutrition and Dietary
-
Potential for harm · D May 24, 2024
Provide or get specialized rehabilitative services as required for a resident.
Corrected June 21, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 27, 2023 | Fine | $13,153 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225232 · certified since March 31, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.