Regalcare at Courtyard-Medford
200 Governors Avenue · Medford, MA · 02155 · 7813915400
224 certified beds For profit - Limited Liability company Chain: Regalcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $148,362 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
4 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$148,362 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.62 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 2 · $165,163 |
Inspection citations (80 in the current record)
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Potential for harm · D November 28, 2025 · found via complaint
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 28, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 3, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected April 25, 2025 · Administration
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Actual harm · H March 11, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 11, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 26, 2025 · Quality of Life and Care
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Actual harm · H March 11, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 26, 2025 · Quality of Life and Care
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Actual harm · G March 11, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D March 11, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · F March 11, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 11, 2025
Ensure each resident receives an accurate assessment.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 11, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 11, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide activities to meet all resident's needs.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · D March 11, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 27, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · D March 11, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Observe each nurse aide's job performance and give regular training.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D March 11, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected March 26, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 11, 2025 | Fine | $148,362 |
| March 21, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225545 · certified since February 10, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.