Regal Heights Healthcare & Rehab Center
6525 Lancaster Pike · Hockessin, DE · 19707 · 3029980181
172 certified beds For profit - Corporation Chain: Nationwide Healthcare Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $30,198 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.61 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | 3 · $46,999 |
Inspection citations (67 in the current record)
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Actual harm · G May 23, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected May 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 23, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 23, 2025
Ensure each resident receives an accurate assessment.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 23, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 23, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 23, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected July 8, 2025 · Pharmacy Service
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Potential for harm · D May 23, 2025
Provide and implement an infection prevention and control program.
Corrected July 8, 2025 · Infection Control
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Potential for harm · D May 23, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected July 8, 2025 · Infection Control
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Potential for harm · D May 23, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected July 8, 2025 · Infection Control
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Potential for harm · D May 23, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected July 8, 2025 · Administration
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Potential for harm · D May 23, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 23, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 23, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 8, 2025 · Quality of Life and Care
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Actual harm · G February 10, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 13, 2024 · Quality of Life and Care
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Potential for harm · D February 10, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 10, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 5, 2025 · Quality of Life and Care
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Potential for harm · D February 10, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 5, 2025 · Quality of Life and Care
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Potential for harm · D February 10, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 5, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 23, 2025 | Fine | $17,760 |
| February 10, 2025 | Fine | $12,438 |
| May 1, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085006 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.