Prestonwood Rehabilitation & Nursing Center Inc
2460 Marsh Ln · Plano, TX · 75093 · 2147315955
132 certified beds Government - Hospital district Chain: Dallas County Hospital District
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (3 citations).
- Inspection results are getting worse cycle over cycle, not better.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.04 | 0.55–0.75 |
| Weekend hours / resident-day | 3.18 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | 1 · $14,433 |
Inspection citations (16 in the current record)
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Immediate jeopardy · K April 17, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K April 17, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K April 17, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 17, 2025
Ensure that residents are free from significant medication errors.
Corrected May 1, 2025 · Pharmacy Service
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Potential for harm · E April 17, 2025 · found via complaint
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected May 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 17, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 17, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 1, 2025 · Quality of Life and Care
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Potential for harm · D April 17, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 1, 2025 · Pharmacy Service
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Potential for harm · E April 17, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 1, 2025 · Nutrition and Dietary
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Potential for harm · D April 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 1, 2025 · Infection Control
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Potential for harm · E February 29, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 4, 2024 · Resident Rights
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Potential for harm · E February 29, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 22, 2024 · Quality of Life and Care
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Potential for harm · D February 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 22, 2024 · Quality of Life and Care
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Potential for harm · F February 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 22, 2024 · Nutrition and Dietary
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Potential for harm · E February 29, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 4, 2024 · Resident Rights
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Potential for harm · E February 29, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 22, 2024 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 17, 2025 | Fine | $14,433 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676156 · certified since October 29, 2007. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.