Pleasant View Center
239 Pleasant Street · Concord, NH · 03301 · 6032246561
176 certified beds For profit - Limited Liability company
Why this verdict
- On the federal Special Focus list of the most persistently poor performers.
- Inspection results have improved across recent cycles.
Red flags
Special Focus Facility
CMS has designated this facility one of the most persistently poor performers in the country — it is under increased inspection and enforcement.
68% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: not rated Inspections: not rated Staffing: not rated Quality measures: not rated
| Total nurse hours / resident-day | 3.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 68% | median 45% |
| Fines (3-yr window) | 2 · $12,982 |
Inspection citations (43 in the current record)
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Potential for harm · D January 12, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected February 3, 2026 · Resident Rights
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Potential for harm · E January 12, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 4, 2026 · Resident Rights
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Potential for harm · D January 12, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 16, 2026 · Resident Rights
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Potential for harm · D January 12, 2026
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected January 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 16, 2026 · Quality of Life and Care
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Potential for harm · D January 12, 2026
Provide and implement an infection prevention and control program.
Corrected February 4, 2026 · Infection Control
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Potential for harm · D January 12, 2026
Have policies on smoking.
Corrected February 7, 2026 · Environmental
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Potential for harm · D July 3, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 6, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected August 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 7, 2025 · Quality of Life and Care
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Potential for harm · D July 3, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected August 6, 2025 · Quality of Life and Care
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Potential for harm · E July 3, 2025
Implement a program that monitors antibiotic use.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected August 6, 2025 · Administration
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No harm found · B July 3, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 6, 2025 · Resident Rights
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No harm found · B July 3, 2025
Assess the resident when there is a significant change in condition
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Actual harm · G February 26, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 31, 2025 · Pharmacy Service
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Potential for harm · D February 26, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 26, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 26, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 31, 2025 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 26, 2025 | Fine | $8,788 |
| December 11, 2023 | Fine | $4,194 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305045 · certified since June 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.