Pine Crest Health and Memory Care
2100 E Sixth St · Merrill, WI · 54452 · 7155360355
120 certified beds Government - County Chain: The Ensign Group
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.87 | 0.55–0.75 |
| Weekend hours / resident-day | 3.60 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D August 27, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 25, 2025 · Pharmacy Service
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Potential for harm · D June 18, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 1, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 27, 2025 · Resident Rights
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Potential for harm · D May 1, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 27, 2025 · Quality of Life and Care
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Potential for harm · D May 1, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 27, 2025 · Quality of Life and Care
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Potential for harm · E May 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 27, 2025 · Pharmacy Service
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Potential for harm · D May 1, 2025
Provide and implement an infection prevention and control program.
Corrected May 27, 2025 · Infection Control
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No harm found · C May 1, 2025
Post nurse staffing information every day.
Corrected May 27, 2025 · Nursing and Physician Services
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Potential for harm · D October 14, 2024 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected November 16, 2024 · Nutrition and Dietary
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Potential for harm · D August 20, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 10, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 6, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 29, 2024 · Pharmacy Service
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No harm found · C March 6, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected March 29, 2024 · Infection Control
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Potential for harm · D March 8, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected March 30, 2023 · Resident Rights
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Potential for harm · D March 8, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 30, 2023 · Quality of Life and Care
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Potential for harm · D March 8, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 30, 2023 · Pharmacy Service
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Potential for harm · D March 8, 2023
Ensure that residents are free from significant medication errors.
Corrected March 30, 2023 · Pharmacy Service
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525326 · certified since January 19, 1983. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.