Pilgrim Manor Skilled Nursing and Rehabilitation
1524 Doctors Drive · Bossier City, LA · 71111 · 3187421623
155 certified beds For profit - Limited Liability company Chain: Priority Management
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $186,253 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$186,253 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.20 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.31 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.20 | 0.55–0.75 |
| Weekend hours / resident-day | 2.92 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 3 · $186,253 |
Inspection citations (23 in the current record)
-
Potential for harm · D February 25, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 8, 2026 · Resident Rights
-
Potential for harm · E February 25, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 8, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D February 25, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 8, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected April 8, 2026 · Quality of Life and Care
-
Potential for harm · E February 25, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected April 8, 2026 · Pharmacy Service
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Potential for harm · D February 25, 2026
Provide and implement an infection prevention and control program.
Corrected April 8, 2026 · Infection Control
-
Actual harm · G September 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 15, 2025 · Quality of Life and Care
-
Potential for harm · D September 3, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 17, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 7, 2025 · Quality of Life and Care
-
Potential for harm · E December 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 7, 2025 · Nutrition and Dietary
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Potential for harm · E December 17, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected February 7, 2025 · Administration
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Immediate jeopardy · J December 4, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 26, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J December 4, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 26, 2024 · Quality of Life and Care
-
Immediate jeopardy · L August 1, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 29, 2024 · Quality of Life and Care
-
Immediate jeopardy · K August 1, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 29, 2024 · Nursing and Physician Services
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Immediate jeopardy · L August 1, 2024 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected August 29, 2024 · Administration
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Potential for harm · D April 24, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected June 8, 2024 · Resident Rights
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Potential for harm · E January 31, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 16, 2024 · Resident Rights
-
Potential for harm · E January 31, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected February 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E January 31, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 16, 2024 · Quality of Life and Care
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Potential for harm · E January 31, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 16, 2024 · Quality of Life and Care
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Potential for harm · D June 7, 2023 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected June 8, 2023 · Nursing and Physician Services
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 3, 2025 | Fine | $12,425 |
| September 3, 2025 | Payment Denial | 13 days |
| December 4, 2024 | Fine | $52,855 |
| August 1, 2024 | Fine | $120,973 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 195594 · certified since June 1, 2004. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.