Otterbein New Albany
6690 Liberation Way · New Albany, OH · 43054 · 6149816854
60 certified beds Non profit - Corporation Chain: Otterbein Seniorlife
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (58 in the current record)
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Actual harm · G February 26, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 17, 2026 · Quality of Life and Care
-
Potential for harm · D February 26, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected March 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 26, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 17, 2026 · Pharmacy Service
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Potential for harm · D February 26, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 17, 2026 · Pharmacy Service
-
Potential for harm · D February 26, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected March 17, 2026 · Nutrition and Dietary
-
Potential for harm · E February 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 17, 2026 · Nutrition and Dietary
-
Potential for harm · D February 26, 2026
Provide and implement an infection prevention and control program.
Corrected March 17, 2026 · Infection Control
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Actual harm · G May 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 2, 2025 · Quality of Life and Care
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Potential for harm · D May 15, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 2, 2025 · Quality of Life and Care
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Potential for harm · F May 15, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 2, 2025 · Nutrition and Dietary
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Potential for harm · D August 21, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 30, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected October 25, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 30, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected September 30, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 30, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 21, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected September 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · E August 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2024
Provide activities to meet all resident's needs.
Corrected September 30, 2024 · Quality of Life and Care
-
Potential for harm · D August 21, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2024 · Quality of Life and Care
-
Potential for harm · D August 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 30, 2024 · Quality of Life and Care
-
Potential for harm · D August 21, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · E August 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 30, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366424 · certified since March 5, 2015. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.