Optalis Health & Rehabilitation at Kent-Crossing
2320 E Beltline Se · Grand Rapids, MI · 49546 · 6169493000
182 certified beds For profit - Corporation Chain: Optalis Health & Rehabilitation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.74 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 3.43 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (69 in the current record)
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Actual harm · G March 19, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 15, 2026 · Pharmacy Service
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Potential for harm · D March 19, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2026
Assess the resident when there is a significant change in condition
Corrected April 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 19, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 15, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 15, 2026 · Infection Control
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Potential for harm · D March 19, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 15, 2026 · Resident Rights
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Potential for harm · D March 19, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 19, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 19, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 15, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 15, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 15, 2026 · Pharmacy Service
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Potential for harm · E March 19, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 15, 2026 · Environmental
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Potential for harm · E August 7, 2025 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · D August 7, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · E August 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 7, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235103 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.