Ontario Center for Rehabilitation and Healthcare
3062 County Complex Drive · Canandaigua, NY · 14424 · 5853964345
98 certified beds For profit - Limited Liability company Chain: Centers Health Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$117,878 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
82% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.08 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 2.54 | ≈ weekday level |
| Nursing turnover / year | 82% | median 45% |
| Fines (3-yr window) | 1 · $117,878 |
Inspection citations (41 in the current record)
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Potential for harm · E March 17, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 12, 2026 · Resident Rights
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Potential for harm · E March 17, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected May 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 17, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 17, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 12, 2026 · Infection Control
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Potential for harm · E March 17, 2026 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected May 12, 2026 · Environmental
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Immediate jeopardy · K January 31, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H January 31, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 5, 2025 · Nursing and Physician Services
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Actual harm · G January 31, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 5, 2025 · Resident Rights
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Potential for harm · D January 31, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 5, 2025 · Quality of Life and Care
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Potential for harm · D January 31, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 5, 2025 · Quality of Life and Care
-
Potential for harm · D January 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 5, 2025 · Pharmacy Service
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Potential for harm · F January 31, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected March 5, 2025 · Administration
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Potential for harm · E January 31, 2025
Provide and implement an infection prevention and control program.
Corrected March 5, 2025 · Infection Control
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Potential for harm · D January 31, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 5, 2025 · Infection Control
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Potential for harm · F January 31, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 4, 2025 · Environmental
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Potential for harm · E January 31, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 5, 2025 · Resident Rights
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Potential for harm · E January 31, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 5, 2025 · Quality of Life and Care
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Potential for harm · E January 31, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 5, 2025 · Quality of Life and Care
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No harm found · B January 31, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected March 5, 2025 · Resident Rights
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No harm found · B January 31, 2025 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 5, 2025 · Resident Rights
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Potential for harm · D November 2, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 2, 2024 · found via complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected August 2, 2024 · Resident Rights
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Potential for harm · D April 5, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 25, 2024 · Quality of Life and Care
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Potential for harm · D April 5, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 25, 2024 · Quality of Life and Care
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Potential for harm · D January 11, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 15, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 31, 2025 | Fine | $117,878 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335564 · certified since January 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.