Ocoee Transitional Care Center LLC
2320 East Lamar Alexander Pkwy · Maryville, TN · 37804 · 8652738300
76 certified beds Non profit - Corporation Chain: Twin Rivers Health & Rehabilitation Hospital-based
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 5 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 5.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.34 | 0.55–0.75 |
| Weekend hours / resident-day | 4.51 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (17 in the current record)
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Potential for harm · D January 22, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 23, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 23, 2026 · Pharmacy Service
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Potential for harm · D January 22, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 23, 2026 · Pharmacy Service
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Potential for harm · D January 22, 2026 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected February 23, 2026 · Administration
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Potential for harm · E August 17, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 10, 2023 · Resident Rights
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Potential for harm · D August 17, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 10, 2023 · Resident Rights
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Potential for harm · D August 17, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 10, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 17, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 10, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 17, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 10, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 17, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 10, 2023 · Quality of Life and Care
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Potential for harm · D August 17, 2023
Provide care or services that was trauma informed and/or culturally competent.
Corrected September 10, 2023 · Quality of Life and Care
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Potential for harm · F August 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 10, 2023 · Nutrition and Dietary
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Potential for harm · D August 17, 2023
Provide and implement an infection prevention and control program.
Corrected September 10, 2023 · Infection Control
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Potential for harm · D January 15, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 30, 2020 · Resident Assessment and Care Planning
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Potential for harm · E January 15, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 30, 2020 · Quality of Life and Care
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Potential for harm · D December 12, 2018
Reasonably accommodate the needs and preferences of each resident.
Corrected December 21, 2018 · Resident Rights
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Potential for harm · E December 12, 2018
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 14, 2018 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445404 · certified since October 3, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.