Novi Lakes Health Campus
41795 W 12 Mile Rd · Novi, MI · 48377 · 2484491655
54 certified beds For profit - Corporation Chain: Trilogy Health Services
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.28 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.77 | 0.55–0.75 |
| Weekend hours / resident-day | 3.79 | ≈ weekday level |
| Nursing turnover / year | 41% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D June 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · D May 8, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected June 4, 2025 · Quality of Life and Care
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Potential for harm · E May 8, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected June 4, 2025 · Nursing and Physician Services
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Potential for harm · F May 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 4, 2025 · Nutrition and Dietary
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Potential for harm · E May 8, 2025
Dispose of garbage and refuse properly.
Corrected June 4, 2025 · Nutrition and Dietary
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Potential for harm · E May 8, 2025
Provide and implement an infection prevention and control program.
Corrected June 4, 2025 · Infection Control
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Potential for harm · D April 17, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected May 21, 2024 · Resident Rights
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Potential for harm · D April 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 21, 2024 · Quality of Life and Care
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Potential for harm · D April 17, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 21, 2024 · Nursing and Physician Services
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Potential for harm · D April 17, 2024
Observe each nurse aide's job performance and give regular training.
Corrected May 21, 2024 · Nursing and Physician Services
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Potential for harm · D April 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 21, 2024 · Nutrition and Dietary
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Potential for harm · F April 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E April 17, 2024
Provide and implement an infection prevention and control program.
Corrected May 21, 2024 · Infection Control
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Potential for harm · D January 30, 2024 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected February 13, 2024 · Resident Rights
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Potential for harm · D November 15, 2023 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected November 29, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2023 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 29, 2023 · Quality of Life and Care
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Actual harm · G May 4, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 17, 2023 · Quality of Life and Care
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Potential for harm · D May 4, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 17, 2023 · Quality of Life and Care
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Potential for harm · D May 4, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected May 17, 2023 · Pharmacy Service
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Potential for harm · D May 4, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 17, 2023 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235718 · certified since December 15, 2016. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.