Norwood Healthcare
460 Washington Street · Norwood, MA · 02062 · 7874448383
170 certified beds For profit - Limited Liability company Chain: Next Step Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $93,114 in fines in the last 24 months.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$93,114 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.84 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 20% | median 45% |
| Fines (3-yr window) | 6 · $203,302 |
Inspection citations (67 in the current record)
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Immediate jeopardy · J February 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 6, 2026 · Resident Assessment and Care Planning
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Immediate jeopardy · J February 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2026 · Quality of Life and Care
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Potential for harm · D February 9, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · E February 9, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · E February 9, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · D February 9, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 25, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 9, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 25, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 9, 2026
Assist a resident in gaining access to vision and hearing services.
Corrected February 25, 2026 · Quality of Life and Care
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Potential for harm · D February 9, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 25, 2026 · Pharmacy Service
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Potential for harm · D February 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 25, 2026 · Nutrition and Dietary
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Potential for harm · F February 9, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected February 27, 2026 · Administration
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Potential for harm · F February 9, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected February 27, 2026 · Administration
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Potential for harm · F February 9, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected February 27, 2026 · Administration
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Potential for harm · E February 9, 2026
Implement a program that monitors antibiotic use.
Corrected February 25, 2026 · Infection Control
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Potential for harm · F February 9, 2026
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected February 27, 2026 · Administration
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No harm found · B February 9, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 25, 2026 · Resident Rights
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No harm found · B February 9, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 25, 2026 · Nutrition and Dietary
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Potential for harm · D November 17, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2025 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected March 11, 2025 · Resident Rights
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Potential for harm · D February 11, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E October 30, 2024
Give the resident's representative the ability to exercise the resident's rights.
Corrected December 10, 2024 · Resident Rights
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Potential for harm · D October 30, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 4, 2024 · Resident Rights
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Potential for harm · E October 30, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 4, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 9, 2026 | Fine | $12,740 |
| February 9, 2026 | Fine | $23,585 |
| October 30, 2024 | Fine | $56,789 |
| May 9, 2024 | Fine | $16,071 |
| October 11, 2023 | Fine | $13,793 |
| July 21, 2023 | Fine | $80,324 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225343 · certified since February 7, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.