North Ridge Health and Rehab
5430 Boone Avenue North · New Hope, MN · 55428 · 7635922600
320 certified beds For profit - Corporation Chain: Mission Health Communities Part of a CCRC
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.35 | 0.55–0.75 |
| Weekend hours / resident-day | 3.78 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | 1 · $25,480 |
Inspection citations (63 in the current record)
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Potential for harm · D December 8, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 3, 2026 · Pharmacy Service
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Potential for harm · D December 8, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · D September 11, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 3, 2025 · Resident Rights
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Potential for harm · D July 10, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 14, 2025 · Quality of Life and Care
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Potential for harm · D July 10, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 14, 2025 · Quality of Life and Care
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Immediate jeopardy · J March 7, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 2, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected April 2, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 2, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected April 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 7, 2025
Assess the resident when there is a significant change in condition
Corrected April 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 7, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 7, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide activities to meet all resident's needs.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 5, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected April 5, 2025 · Quality of Life and Care
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Potential for harm · E March 7, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 2, 2025 · Pharmacy Service
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Potential for harm · D March 7, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 2, 2025 · Pharmacy Service
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Potential for harm · D March 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected April 2, 2025 · Pharmacy Service
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Potential for harm · D March 7, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 2, 2025 · Pharmacy Service
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Potential for harm · E March 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 5, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 7, 2025 | Fine | $25,480 |
| March 7, 2025 | Payment Denial | 7 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 245183 · certified since May 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.