Normandy Manor of Rocky River
22709 Lake Rd · Rocky River, OH · 44116 · 4403335400
150 certified beds For profit - Limited Liability company
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.10 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.41 | 0.55–0.75 |
| Weekend hours / resident-day | 2.73 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (35 in the current record)
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Potential for harm · E November 6, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected November 27, 2024 · Resident Rights
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Potential for harm · D November 6, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 27, 2024 · Resident Rights
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Potential for harm · E November 6, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 27, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F August 22, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 11, 2024 · Infection Control
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Potential for harm · E July 11, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 11, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 22, 2024 · Quality of Life and Care
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Potential for harm · F July 11, 2024 · found via complaint
Dispose of garbage and refuse properly.
Corrected August 22, 2024 · Nutrition and Dietary
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Actual harm · G February 12, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 6, 2024 · Quality of Life and Care
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Potential for harm · D February 12, 2024 · found via complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 6, 2024 · Resident Rights
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Potential for harm · F February 12, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected March 6, 2024 · Resident Rights
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Potential for harm · D February 12, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · F December 19, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 22, 2023 · Nutrition and Dietary
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Potential for harm · D July 27, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 17, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 27, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 17, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F July 27, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 17, 2023 · Pharmacy Service
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Potential for harm · D April 15, 2022
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected May 15, 2022 · Resident Rights
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Potential for harm · D April 15, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 15, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 15, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 15, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 15, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected May 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D April 15, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected May 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D April 15, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 15, 2022 · Quality of Life and Care
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Potential for harm · D April 15, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 15, 2022 · Quality of Life and Care
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Potential for harm · D April 15, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 15, 2022 · Quality of Life and Care
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Potential for harm · E April 15, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 15, 2022 · Pharmacy Service
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Potential for harm · E April 15, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected May 15, 2022 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365926 · certified since June 25, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.