Neighbors - West Neighborhood (the)
651 Howison Circle · Menomonie, WI · 54751 · 7152322661
46 certified beds Government - County
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 5 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.11 | 0.55–0.75 |
| Weekend hours / resident-day | 4.02 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (13 in the current record)
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Potential for harm · D March 19, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected April 18, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 18, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 18, 2026 · Quality of Life and Care
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Potential for harm · D March 19, 2026
Provide and implement an infection prevention and control program.
Corrected April 18, 2026 · Infection Control
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Potential for harm · D January 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 8, 2025 · Quality of Life and Care
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Potential for harm · D January 8, 2025
Provide and implement an infection prevention and control program.
Corrected February 8, 2025 · Infection Control
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Actual harm · G December 13, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 13, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 13, 2023
Respond appropriately to all alleged violations.
Corrected January 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 13, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 10, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 13, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 10, 2024 · Pharmacy Service
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Potential for harm · D December 13, 2023
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Corrected January 10, 2024 · Nutrition and Dietary
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Potential for harm · E December 13, 2023
Provide and implement an infection prevention and control program.
Corrected January 10, 2024 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525714 · certified since September 27, 2013. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.