Neighborhoods at Quail Creek, the
1514 West Lark · Springfield, MO · 65810 · 4178891275
120 certified beds For profit - Limited Liability company Chain: Americare Senior Living
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 75 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.19 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 3.71 | ≈ weekday level |
| Nursing turnover / year | 32% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (23 in the current record)
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Potential for harm · D August 16, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected September 29, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 16, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 29, 2024 · Quality of Life and Care
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Potential for harm · E August 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 29, 2024 · Quality of Life and Care
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Potential for harm · D August 16, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected September 29, 2024 · Quality of Life and Care
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Potential for harm · E August 16, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 29, 2024 · Pharmacy Service
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Potential for harm · E August 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 29, 2024 · Pharmacy Service
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Potential for harm · F August 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 29, 2024 · Nutrition and Dietary
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Potential for harm · E August 16, 2024
Provide and implement an infection prevention and control program.
Corrected September 29, 2024 · Infection Control
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Potential for harm · F August 16, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected September 29, 2024 · Environmental
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Potential for harm · D May 14, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 18, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected March 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 3, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 22, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 3, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 22, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 3, 2022
Respond appropriately to all alleged violations.
Corrected November 22, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 3, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 22, 2022 · Resident Rights
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Potential for harm · D October 3, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 22, 2022 · Quality of Life and Care
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Potential for harm · E October 15, 2019
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 20, 2019 · Resident Rights
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Potential for harm · D October 15, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 20, 2019 · Resident Assessment and Care Planning
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Potential for harm · D October 15, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 20, 2019 · Quality of Life and Care
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Potential for harm · D October 15, 2019
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 20, 2019 · Quality of Life and Care
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Potential for harm · E October 15, 2019
Ensure medication error rates are not 5 percent or greater.
Corrected November 20, 2019 · Pharmacy Service
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Potential for harm · E October 15, 2019
Ensure that residents are free from significant medication errors.
Corrected November 20, 2019 · Pharmacy Service
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Potential for harm · D October 15, 2019
Provide and implement an infection prevention and control program.
Corrected November 20, 2019 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265799 · certified since January 11, 2006. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.