Munson Healthcare Otsego Memorial Hospital Ltcu
825 North Center Street · Gaylord, MI · 49735 · 9897312131
34 certified beds Non profit - Corporation Hospital-based
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 77 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.43 | 0.55–0.75 |
| Weekend hours / resident-day | 4.21 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
-
Actual harm · G April 1, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 21, 2025 · Quality of Life and Care
-
Potential for harm · D April 1, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 30, 2026 · Resident Rights
-
Potential for harm · D April 1, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 30, 2026 · Pharmacy Service
-
Potential for harm · F April 1, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 30, 2026 · Nutrition and Dietary
-
Potential for harm · D April 1, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected April 30, 2026 · Administration
-
Potential for harm · F April 1, 2026
Provide and implement an infection prevention and control program.
Corrected April 30, 2026 · Infection Control
-
Potential for harm · E February 13, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 31, 2025 · Pharmacy Service
-
Potential for harm · D February 13, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 31, 2025 · Pharmacy Service
-
Potential for harm · F February 13, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected March 31, 2025 · Administration
-
Potential for harm · D February 13, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 31, 2025 · Environmental
-
Potential for harm · D March 27, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 3, 2024 · Quality of Life and Care
-
Potential for harm · F March 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 3, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D March 27, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 27, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 27, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235006 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.