Mountain Ridge Center, Genesis Healthcare
7 Baldwin Street · Franklin, NH · 03235 · 6039342541
86 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: CMS rates its health inspections "much below average". That rule is part of the published method.
Red flags
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.69 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D June 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 5, 2025 · Quality of Life and Care
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Potential for harm · D June 20, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected August 5, 2025 · Quality of Life and Care
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Potential for harm · F June 20, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected August 5, 2025 · Nursing and Physician Services
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Potential for harm · D June 20, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 5, 2025 · Pharmacy Service
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Potential for harm · D June 20, 2025 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected August 5, 2025 · Administration
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No harm found · C June 20, 2025 · found via complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected August 5, 2025 · Administration
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Potential for harm · D April 17, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected May 15, 2025 · Resident Rights
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Potential for harm · D April 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 13, 2025 · Pharmacy Service
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Potential for harm · D April 17, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 12, 2025 · Nursing and Physician Services
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No harm found · B April 17, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected May 20, 2025 · Resident Rights
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Potential for harm · D June 27, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 27, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 9, 2024 · Infection Control
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Potential for harm · D June 8, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 27, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 8, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 24, 2023 · Resident Assessment and Care Planning
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No harm found · B June 8, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 27, 2023 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305075 · certified since May 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.