Mill Creek Center for Nursing and Rehabilitation
4911 Brian Center Lane · Winston-Salem, NC · 27106 · 3367445674
66 certified beds For profit - Limited Liability company Chain: Alliance Health Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
70% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 70% | median 45% |
| Fines (3-yr window) | 2 · $29,876 |
Inspection citations (45 in the current record)
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Potential for harm · D April 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · E April 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 14, 2025
Keep residents' personal and medical records private and confidential.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 14, 2025
Assess the resident when there is a significant change in condition
Corrected May 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 14, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 12, 2025 · Quality of Life and Care
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Potential for harm · D April 14, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 12, 2025 · Quality of Life and Care
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Potential for harm · D April 14, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected May 12, 2025 · Quality of Life and Care
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Potential for harm · D April 14, 2025
Provide or obtain dental services for each resident.
Corrected May 12, 2025 · Quality of Life and Care
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Potential for harm · E April 14, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 12, 2025 · Infection Control
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Potential for harm · D April 14, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 14, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 14, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 12, 2025 · Quality of Life and Care
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No harm found · C April 14, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D January 7, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 22, 2025 · Resident Rights
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Potential for harm · D January 7, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 22, 2025 · Pharmacy Service
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Immediate jeopardy · J May 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 18, 2024 · Quality of Life and Care
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Immediate jeopardy · J May 29, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 18, 2024 · Quality of Life and Care
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Immediate jeopardy · J November 16, 2023
Provide and implement an infection prevention and control program.
Corrected December 16, 2023 · Infection Control
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Potential for harm · D November 16, 2023
Ensure each resident receives an accurate assessment.
Corrected December 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 16, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · E November 16, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 16, 2023 · Pharmacy Service
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Potential for harm · E November 16, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 16, 2023 · Pharmacy Service
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Potential for harm · D November 16, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 16, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 16, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 29, 2024 | Fine | $16,452 |
| September 28, 2023 | Fine | $13,424 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345149 · certified since October 1, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.