Mercy Health Services
2727 W Mitchell St · Milwaukee, WI · 53215 · 4143833699
60 certified beds For profit - Corporation Chain: North Shore Healthcare
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.90 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 2 · $47,753 |
Inspection citations (32 in the current record)
-
Potential for harm · D March 2, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 18, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D December 3, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 3, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E May 21, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected June 21, 2025 · Resident Rights
-
Potential for harm · D May 21, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected June 21, 2025 · Nutrition and Dietary
-
Potential for harm · D May 21, 2025 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 21, 2025 · Pharmacy Service
-
Potential for harm · D September 19, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 18, 2024 · Resident Rights
-
Potential for harm · E September 19, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 19, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 18, 2024 · Pharmacy Service
-
Potential for harm · D August 5, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D August 5, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G May 13, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 7, 2024 · Quality of Life and Care
-
Actual harm · G February 29, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 1, 2024 · Quality of Life and Care
-
Potential for harm · D February 29, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 1, 2024 · Pharmacy Service
-
Potential for harm · D February 29, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 1, 2024 · Pharmacy Service
-
Potential for harm · D February 29, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected April 1, 2024 · Pharmacy Service
-
Potential for harm · D February 29, 2024
Provide and implement an infection prevention and control program.
Corrected April 1, 2024 · Infection Control
-
Potential for harm · D February 29, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 1, 2024 · Resident Rights
-
Potential for harm · D February 29, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected April 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 29, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 29, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 21, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected January 26, 2023 · Resident Rights
-
Potential for harm · D December 21, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 26, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D December 21, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 26, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D December 21, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 26, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 13, 2024 | Fine | $14,050 |
| February 29, 2024 | Fine | $33,703 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525414 · certified since October 8, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.