Mentor Hills Post Acute
8200 Mentor Hills Drive · Mentor, OH · 44060 · 4402561496
147 certified beds For profit - Limited Liability company Chain: Pacs Group
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.10 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 2.83 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (40 in the current record)
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Potential for harm · D June 5, 2025 · found via complaint
Help the resident with transportation to and from laboratory services outside of the facility.
Corrected June 13, 2025 · Administration
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Potential for harm · D February 13, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · F February 13, 2025
Provide and implement an infection prevention and control program.
Corrected March 12, 2025 · Infection Control
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No harm found · C February 13, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 26, 2025 · Resident Rights
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Potential for harm · D December 23, 2024 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected December 30, 2024 · Nutrition and Dietary
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Actual harm · G July 25, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 6, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 6, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 23, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 27, 2023 · Quality of Life and Care
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Potential for harm · D June 1, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 1, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 27, 2023 · Quality of Life and Care
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Potential for harm · D June 1, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 27, 2023 · Quality of Life and Care
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Potential for harm · E June 1, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 27, 2023 · Quality of Life and Care
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Potential for harm · E September 19, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected October 25, 2022 · Resident Rights
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Potential for harm · D September 19, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected October 25, 2022 · Resident Rights
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Potential for harm · E September 19, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 25, 2022 · Resident Rights
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Potential for harm · D September 19, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 25, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 19, 2022
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected October 25, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 19, 2022
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 25, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 25, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 25, 2022 · Quality of Life and Care
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Potential for harm · E September 19, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 25, 2022 · Pharmacy Service
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Potential for harm · F September 19, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 25, 2022 · Nutrition and Dietary
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Potential for harm · D September 19, 2022
Provide and implement an infection prevention and control program.
Corrected October 25, 2022 · Infection Control
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Potential for harm · D September 13, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 20, 2019 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365691 · certified since December 26, 1986. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.