Menomonee Falls Health Services
N84 W17049 Menomonee Ave · Menomonee Falls, WI · 53051 · 2622551180
50 certified beds For profit - Limited Liability company Chain: North Shore Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $31,103 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.56 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 4 · $119,628 |
Inspection citations (46 in the current record)
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Potential for harm · D December 3, 2025 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 8, 2025 · Resident Rights
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Actual harm · G August 4, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 26, 2025 · Quality of Life and Care
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Potential for harm · D August 4, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 4, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 26, 2025 · Resident Rights
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Potential for harm · E August 4, 2025
Ensure each resident receives an accurate assessment.
Corrected August 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 4, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 26, 2025 · Quality of Life and Care
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Potential for harm · D August 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 26, 2025 · Pharmacy Service
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Potential for harm · D August 4, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected August 26, 2025 · Administration
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Potential for harm · F August 4, 2025
Provide and implement an infection prevention and control program.
Corrected September 3, 2025 · Infection Control
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Potential for harm · D August 4, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 30, 2025 · Infection Control
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Potential for harm · D August 4, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 30, 2025 · Infection Control
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Potential for harm · F August 4, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected August 26, 2025 · Nursing and Physician Services
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Actual harm · G November 26, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 24, 2024 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 24, 2024 · Resident Rights
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Potential for harm · D November 26, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 24, 2024 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Assist a resident in gaining access to vision and hearing services.
Corrected December 24, 2024 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 24, 2024 · Pharmacy Service
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Actual harm · G May 1, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 6, 2024 · Quality of Life and Care
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Actual harm · G May 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 6, 2024 · Quality of Life and Care
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Potential for harm · D May 1, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 6, 2024 · Resident Rights
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Potential for harm · D May 1, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected June 6, 2024 · Resident Rights
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Potential for harm · D May 1, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected June 6, 2024 · Resident Rights
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Potential for harm · D May 1, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected June 6, 2024 · Resident Rights
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Potential for harm · D May 1, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 1, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 6, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 26, 2024 | Fine | $31,103 |
| May 1, 2024 | Fine | $55,419 |
| May 1, 2024 | Payment Denial | 8 days |
| December 18, 2023 | Fine | $29,961 |
| December 11, 2023 | Fine | $3,145 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525415 · certified since August 11, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.