Marquis Care at Shasta
3550 Churn Creek Rd. · Redding, CA · 96002 · 5302223630
180 certified beds For profit - Corporation Chain: Marquis Companies
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.62 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 4.13 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (49 in the current record)
-
Potential for harm · D March 5, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected April 5, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E March 5, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D March 5, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 5, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 5, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 5, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 5, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 5, 2026 · Pharmacy Service
-
Potential for harm · F March 5, 2026
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · F March 5, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · E March 5, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · D March 5, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · F March 5, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · E March 5, 2026
Provide and implement an infection prevention and control program.
Corrected April 5, 2026 · Infection Control
-
Potential for harm · D September 12, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 11, 2025 · Resident Rights
-
Potential for harm · D March 3, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 3, 2025 · Resident Rights
-
Potential for harm · D March 3, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 3, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E November 1, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected December 1, 2024 · Nursing and Physician Services
-
Potential for harm · D October 10, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 10, 2024 · Resident Rights
-
Potential for harm · D October 10, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected November 10, 2024 · Resident Rights
-
Potential for harm · E October 10, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 10, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E October 10, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 10, 2024 · Quality of Life and Care
-
Potential for harm · D October 10, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected November 10, 2024 · Quality of Life and Care
-
Potential for harm · E October 10, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 10, 2024 · Pharmacy Service
-
Potential for harm · E October 10, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected November 10, 2024 · Pharmacy Service
-
Potential for harm · D October 10, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected November 10, 2024 · Nutrition and Dietary
-
Potential for harm · F October 10, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected November 10, 2024 · Nutrition and Dietary
-
Potential for harm · F October 10, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected November 10, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056222 · certified since July 14, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.