Mallard Bay Nursing and Rehab
520 Glenburn Avenue · Cambridge, MD · 21613 · 4102289191
160 certified beds For profit - Corporation Chain: Key Health Management
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.19 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (78 in the current record)
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Potential for harm · D March 30, 2026 · found via complaint
Respond appropriately to all alleged violations.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 30, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Deficient, Provider has no plan of correction · Quality of Life and Care
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Potential for harm · E March 30, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Deficient, Provider has no plan of correction · Pharmacy Service
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Potential for harm · E March 30, 2026 · found via complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Deficient, Provider has no plan of correction · Nutrition and Dietary
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Potential for harm · D March 30, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
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Potential for harm · D March 30, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Deficient, Provider has no plan of correction · Infection Control
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Potential for harm · F March 30, 2026 · found via complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Deficient, Provider has no plan of correction · Infection Control
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No harm found · B March 30, 2026 · found via complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D January 8, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected February 17, 2026 · Resident Rights
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Potential for harm · D January 8, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected February 17, 2026 · Resident Rights
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Potential for harm · D January 8, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 17, 2026 · Resident Rights
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Potential for harm · E January 8, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 8, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D January 8, 2026 · found via complaint
Assist a resident in gaining access to vision and hearing services.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D January 8, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D January 8, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D January 8, 2026 · found via complaint
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected February 17, 2026 · Administration
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Potential for harm · D January 8, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D October 22, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 22, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 22, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 15, 2025 · Resident Rights
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Potential for harm · D September 5, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 15, 2025 · Resident Rights
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Potential for harm · D September 5, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected October 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 5, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215191 · certified since March 17, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.