Lourdes-Noreen McKeen Residence for Geriatric Care
315 S Flagler Dr · West Palm Beach, FL · 33401 · 5616558544
132 certified beds Non profit - Corporation Chain: Carmelite Sisters for the Aged & Infirm
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.95 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.06 | 0.55–0.75 |
| Weekend hours / resident-day | 3.62 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Potential for harm · D September 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 5, 2025 · Resident Rights
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Potential for harm · D September 5, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected November 5, 2025 · Resident Rights
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Potential for harm · D September 5, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 5, 2025 · Resident Rights
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Potential for harm · D September 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 5, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 5, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected November 5, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 5, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 5, 2025 · Quality of Life and Care
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Potential for harm · D September 5, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 5, 2025 · Pharmacy Service
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Potential for harm · D September 5, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected November 5, 2025 · Pharmacy Service
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Potential for harm · D September 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 5, 2025 · Pharmacy Service
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Potential for harm · D September 5, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected November 5, 2025 · Nutrition and Dietary
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Potential for harm · D September 5, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected November 5, 2025 · Nutrition and Dietary
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Potential for harm · E September 5, 2025
Provide and implement an infection prevention and control program.
Corrected November 5, 2025 · Infection Control
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Potential for harm · D May 9, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected June 9, 2024 · Resident Rights
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Potential for harm · D May 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 9, 2024 · Pharmacy Service
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Potential for harm · D May 9, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 9, 2024 · Quality of Life and Care
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Potential for harm · D February 16, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 16, 2023 · Quality of Life and Care
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Potential for harm · D February 16, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 16, 2023 · Quality of Life and Care
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Potential for harm · D February 16, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 16, 2023 · Quality of Life and Care
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Potential for harm · D February 16, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 16, 2023 · Nursing and Physician Services
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Potential for harm · D February 16, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected March 16, 2023 · Pharmacy Service
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Potential for harm · D February 16, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 16, 2023 · Pharmacy Service
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Potential for harm · D February 16, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected March 16, 2023 · Nutrition and Dietary
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Potential for harm · D February 16, 2023
Implement a program that monitors antibiotic use.
Corrected March 16, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 105420 · certified since April 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.