Los Arcos Del Norte Care Center
11169 Sean Haggerty · El Paso, TX · 79934 · 9158493000
124 certified beds Government - Hospital district Chain: Fundamental Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.29 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (72 in the current record)
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Potential for harm · D August 22, 2025 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 15, 2025 · Resident Rights
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Potential for harm · D August 22, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected September 15, 2025 · Resident Rights
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Potential for harm · D August 22, 2025 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected September 15, 2025 · Quality of Life and Care
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Potential for harm · D August 22, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 13, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 13, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected April 14, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 14, 2025 · Resident Rights
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Potential for harm · D March 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 14, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 14, 2025 · Pharmacy Service
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Potential for harm · D March 14, 2025
Provide or obtain dental services for each resident.
Corrected April 14, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 14, 2025 · Nutrition and Dietary
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Potential for harm · E March 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 14, 2025 · Nutrition and Dietary
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Potential for harm · E March 14, 2025
Hire a qualified full-time social worker in a facility with more than 120 beds.
Corrected April 14, 2025 · Administration
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Potential for harm · D March 14, 2025
Provide and implement an infection prevention and control program.
Corrected April 14, 2025 · Infection Control
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Potential for harm · E March 14, 2025
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Corrected April 14, 2025 · Administration
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Potential for harm · E March 14, 2025
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Corrected April 14, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected April 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 14, 2025
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected April 14, 2025 · Administration
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Potential for harm · E March 14, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Corrected April 14, 2025 · Infection Control
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Potential for harm · E March 14, 2025
Provide training in compliance and ethics.
Corrected April 14, 2025 · Administration
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Potential for harm · E March 14, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected April 14, 2025 · Administration
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Potential for harm · E February 3, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 3, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676283 · certified since May 11, 2011. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.