Laurel Heights Community Care
2740 California St · San Francisco, CA · 94115 · 4155673133
32 certified beds For profit - Corporation
- Inspection results have improved across recent cycles.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.00 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.94 | ≈ weekday level |
| Nursing turnover / year | 13% | median 45% |
| Fines (3-yr window) | 1 · $8,018 |
Inspection citations (24 in the current record)
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Potential for harm · D July 31, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · E July 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 30, 2025 · Nutrition and Dietary
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Potential for harm · D July 31, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected August 30, 2025 · Administration
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No harm found · B July 31, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected June 19, 2024 · Environmental
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Actual harm · G May 8, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected April 22, 2024 · Resident Rights
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Potential for harm · D April 19, 2024
Assess the resident when there is a significant change in condition
Corrected May 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 19, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 7, 2024 · Quality of Life and Care
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Potential for harm · E April 19, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 30, 2024 · Quality of Life and Care
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Potential for harm · D April 19, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 26, 2024 · Pharmacy Service
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Potential for harm · D April 19, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 30, 2024 · Pharmacy Service
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Potential for harm · F April 19, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected May 17, 2024 · Nutrition and Dietary
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Potential for harm · F April 19, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected May 17, 2024 · Nutrition and Dietary
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Potential for harm · F April 19, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected May 13, 2024 · Nutrition and Dietary
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Potential for harm · F April 19, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected May 13, 2024 · Nutrition and Dietary
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Potential for harm · E April 19, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected May 13, 2024 · Nutrition and Dietary
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Potential for harm · F April 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 17, 2024 · Nutrition and Dietary
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Potential for harm · E April 19, 2024
Provide and implement an infection prevention and control program.
Corrected May 7, 2024 · Infection Control
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Potential for harm · D April 19, 2024
Keep all essential equipment working safely.
Corrected April 19, 2024 · Environmental
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Potential for harm · E April 19, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected May 19, 2024 · Environmental
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Potential for harm · D December 9, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 13, 2022 · Resident Rights
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Potential for harm · D December 9, 2021
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected January 13, 2022 · Nutrition and Dietary
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Potential for harm · E December 9, 2021
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected January 13, 2022 · Environmental
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 19, 2024 | Fine | $8,018 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555869 · certified since May 11, 2011. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.