Lassen Nursing & Rehabilitation Center
2005 River Street · Susanville, CA · 96130 · 5302575341
96 certified beds For profit - Limited Liability company Chain: Cambridge Healthcare Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 3.56 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (56 in the current record)
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Potential for harm · D April 8, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 16, 2026 · Pharmacy Service
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Potential for harm · D February 4, 2026 · found via complaint
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected February 9, 2026 · Quality of Life and Care
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Potential for harm · D September 12, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 25, 2025 · Resident Rights
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Potential for harm · D September 12, 2025 · found via complaint
Assess the resident when there is a significant change in condition
Corrected September 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · E September 12, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 25, 2025 · Pharmacy Service
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Potential for harm · E September 12, 2025 · found via complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected September 25, 2025 · Nutrition and Dietary
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Potential for harm · E September 12, 2025 · found via complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected September 25, 2025 · Nutrition and Dietary
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Potential for harm · D September 12, 2025 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected September 25, 2025 · Nutrition and Dietary
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Potential for harm · D July 17, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected July 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 17, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 17, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected July 30, 2025 · Administration
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Potential for harm · D April 17, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 30, 2025 · Quality of Life and Care
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Potential for harm · E April 17, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 30, 2025 · Nutrition and Dietary
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Potential for harm · E April 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 30, 2025 · Infection Control
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Potential for harm · E April 17, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 30, 2025 · Environmental
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Potential for harm · D October 24, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 11, 2024 · Resident Rights
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Potential for harm · D October 24, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 11, 2024 · Resident Rights
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Potential for harm · D October 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 24, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 11, 2024 · Nursing and Physician Services
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Potential for harm · D October 24, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected November 11, 2024 · Pharmacy Service
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Potential for harm · D October 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 11, 2024 · Pharmacy Service
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Potential for harm · E October 24, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected November 11, 2024 · Nutrition and Dietary
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Potential for harm · D October 24, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected November 11, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056231 · certified since November 10, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.