Las Colinas of Westover
9738 Westover Hills Blvd · San Antonio, TX · 78251 · 2103055730
140 certified beds For profit - Corporation Chain: Caring Healthcare Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 3.36 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | 2 · $38,630 |
Inspection citations (39 in the current record)
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Potential for harm · D December 5, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 3, 2025
Ensure each resident receives an accurate assessment.
Corrected December 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 3, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · E December 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D December 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 4, 2025 · Pharmacy Service
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Potential for harm · D December 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 3, 2025
Provide and implement an infection prevention and control program.
Corrected December 4, 2025 · Infection Control
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Potential for harm · D December 3, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 4, 2025 · Environmental
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Potential for harm · E December 3, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected December 4, 2025 · Administration
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Potential for harm · E December 3, 2025
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Corrected December 4, 2025 · Administration
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Potential for harm · E December 3, 2025
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected December 4, 2025 · Administration
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Potential for harm · E December 3, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected December 4, 2025 · Nursing and Physician Services
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Potential for harm · D November 25, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 25, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 22, 2025 · Environmental
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Potential for harm · E September 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 8, 2024 · Resident Rights
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Potential for harm · E September 27, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected October 8, 2024 · Resident Rights
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Potential for harm · D September 27, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 27, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected October 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 27, 2024
Provide appropriate foot care.
Corrected October 8, 2024 · Quality of Life and Care
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Potential for harm · D September 27, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 8, 2024 · Quality of Life and Care
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Potential for harm · D September 27, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 8, 2024 · Quality of Life and Care
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Potential for harm · D September 27, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected October 8, 2024 · Quality of Life and Care
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Potential for harm · E September 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 8, 2024 · Nutrition and Dietary
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Potential for harm · E September 27, 2024
Provide and implement an infection prevention and control program.
Corrected October 8, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 6, 2024 | Fine | $25,233 |
| December 11, 2023 | Fine | $13,397 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676328 · certified since February 12, 2013. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.