Lanessa Extended Care
751 School Street · Webster, MA · 01570 · 5089491334
96 certified beds For profit - Partnership Chain: Athena Healthcare Systems
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.89 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 2.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.41 | 0.55–0.75 |
| Weekend hours / resident-day | 2.65 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | 1 · $119,962 |
Inspection citations (71 in the current record)
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Potential for harm · D January 21, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 12, 2026 · Quality of Life and Care
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Potential for harm · D June 10, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 10, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 1, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · E February 3, 2025
Ensure each resident receives an accurate assessment.
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 28, 2025 · Nursing and Physician Services
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Potential for harm · D February 3, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected February 28, 2025 · Nursing and Physician Services
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Potential for harm · D February 3, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · F February 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · D February 3, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · E February 3, 2025
Ensure that residents are free from significant medication errors.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · E February 3, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · E February 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · D February 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Provide and implement an infection prevention and control program.
Corrected February 28, 2025 · Infection Control
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Potential for harm · F February 3, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected February 28, 2025 · Environmental
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No harm found · B February 3, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 28, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 8, 2023 | Fine | $119,962 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225395 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.