Lakeland Hills Center
610 E Bella Vista Dr · Lakeland, FL · 33805 · 8636888591
120 certified beds Non profit - Corporation Chain: Hearthstone Senior Communities
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $139,373 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$139,373 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.13 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.39 | 0.55–0.75 |
| Weekend hours / resident-day | 3.02 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 1 · $139,373 |
Inspection citations (24 in the current record)
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Potential for harm · D April 16, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 16, 2026 · Resident Assessment and Care Planning
-
Immediate jeopardy · K April 11, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · K April 11, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 29, 2025 · Nursing and Physician Services
-
Immediate jeopardy · K April 11, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 29, 2025 · Pharmacy Service
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Potential for harm · D April 11, 2025 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected June 29, 2025 · Administration
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Potential for harm · D January 14, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 14, 2025 · Resident Rights
-
Potential for harm · D January 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 14, 2025 · found via complaint
Keep all essential equipment working safely.
Corrected February 14, 2025 · Environmental
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Potential for harm · F August 12, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 11, 2024 · Nutrition and Dietary
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Potential for harm · E September 28, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected October 28, 2023 · Resident Rights
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Potential for harm · D September 28, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 28, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 28, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · D September 28, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 28, 2023 · Pharmacy Service
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Potential for harm · D September 28, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected October 28, 2023 · Pharmacy Service
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Potential for harm · E September 28, 2023
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected October 28, 2023 · Administration
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Potential for harm · F September 28, 2023
Provide and implement an infection prevention and control program.
Corrected October 28, 2023 · Infection Control
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Potential for harm · D September 28, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · D July 18, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 18, 2023 · Quality of Life and Care
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Potential for harm · D August 19, 2021
Ensure medication error rates are not 5 percent or greater.
Corrected September 19, 2021 · Pharmacy Service
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Potential for harm · D November 22, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 22, 2019 · Resident Rights
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Potential for harm · D November 22, 2019
Keep residents' personal and medical records private and confidential.
Corrected December 22, 2019 · Resident Rights
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Potential for harm · D November 22, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 22, 2019 · Pharmacy Service
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Potential for harm · D November 22, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 22, 2019 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 11, 2025 | Fine | $139,373 |
| April 11, 2025 | Payment Denial | 17 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 105283 · certified since December 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.