Lake Country Health Services
2195 North Summit Village Way · Oconomowoc, WI · 53066 · 2625602400
100 certified beds For profit - Corporation Chain: North Shore Healthcare
Why this verdict
- Federal penalties on record: $120,868 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$120,868 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.99 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 2 · $120,868 |
Inspection citations (42 in the current record)
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Potential for harm · D August 27, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 16, 2025 · Pharmacy Service
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Potential for harm · D August 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 16, 2025 · Pharmacy Service
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Immediate jeopardy · J March 12, 2025 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 2, 2025 · Resident Rights
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Potential for harm · E March 12, 2025 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected April 2, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 2, 2025 · Pharmacy Service
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Immediate jeopardy · J November 4, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 12, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J November 4, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 12, 2024 · Quality of Life and Care
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Actual harm · G November 4, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 12, 2024 · Quality of Life and Care
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Potential for harm · D November 4, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 12, 2024 · Resident Rights
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Potential for harm · D November 4, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 12, 2024 · Resident Rights
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Potential for harm · F November 4, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 12, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F November 4, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 12, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 4, 2024 · found via complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected December 12, 2024 · Resident Rights
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Potential for harm · D November 4, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 4, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected December 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 4, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 12, 2024 · Quality of Life and Care
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Potential for harm · D November 4, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 12, 2024 · Quality of Life and Care
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Potential for harm · E November 4, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 12, 2024 · Nursing and Physician Services
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Potential for harm · D November 4, 2024 · found via complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected December 12, 2024 · Quality of Life and Care
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Potential for harm · E June 20, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 19, 2024 · Resident Rights
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Potential for harm · E June 20, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected July 19, 2024 · Resident Rights
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Potential for harm · D June 20, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected July 19, 2024 · Quality of Life and Care
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Potential for harm · D June 20, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected July 19, 2024 · Pharmacy Service
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Potential for harm · D June 20, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 19, 2024 · Pharmacy Service
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Potential for harm · D June 20, 2024 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected July 19, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 12, 2025 | Fine | $16,985 |
| November 4, 2024 | Fine | $103,883 |
| November 4, 2024 | Payment Denial | 8 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525702 · certified since November 23, 2009. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.