Holston Rehabilitation and Care Center
3641 Memorial Blvd · Kingsport, TN · 37664 · 4232462411
204 certified beds For profit - Corporation Chain: Venza Care Management
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
62% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.57 | ≈ weekday level |
| Nursing turnover / year | 62% | median 45% |
| Fines (3-yr window) | 1 · $16,720 |
Inspection citations (23 in the current record)
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Actual harm · G November 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · E November 17, 2025
Dispose of garbage and refuse properly.
Corrected December 5, 2025 · Nutrition and Dietary
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Potential for harm · E November 17, 2025
Provide and implement an infection prevention and control program.
Corrected December 5, 2025 · Infection Control
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Potential for harm · D November 17, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected December 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 5, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 1, 2024 · Resident Rights
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Potential for harm · D March 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · F March 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 25, 2024 · Nutrition and Dietary
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Potential for harm · D March 5, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected April 1, 2024 · Administration
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Potential for harm · D March 5, 2024
Provide and implement an infection prevention and control program.
Corrected April 1, 2024 · Infection Control
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Potential for harm · D March 5, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected April 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 1, 2024 · Quality of Life and Care
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Potential for harm · D November 9, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected December 20, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 14, 2020
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 28, 2020 · Resident Rights
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Potential for harm · D January 14, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 28, 2020 · Quality of Life and Care
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Potential for harm · D January 14, 2020
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected February 28, 2020 · Administration
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 17, 2025 | Fine | $16,720 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445295 · certified since August 1, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.