Hillcrest Nursing Home
4280 Cypress Drive · San Bernardino, CA · 92407 · 9098822965
59 certified beds For profit - Corporation
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.18 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.74 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.18 | 0.55–0.75 |
| Weekend hours / resident-day | 3.59 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D November 18, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 4, 2025 · Resident Rights
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Potential for harm · D November 18, 2025
Implement a program that monitors antibiotic use.
Corrected December 4, 2025 · Infection Control
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No harm found · B November 18, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected December 4, 2025 · Environmental
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Potential for harm · D July 26, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 16, 2024 · Resident Rights
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Potential for harm · D July 26, 2024
Ensure each resident receives an accurate assessment.
Corrected August 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E July 26, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected August 16, 2024 · Nutrition and Dietary
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Potential for harm · F July 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 16, 2024 · Nutrition and Dietary
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Potential for harm · D July 26, 2024
Provide and implement an infection prevention and control program.
Corrected August 16, 2024 · Infection Control
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No harm found · B July 26, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected August 16, 2024 · Environmental
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Potential for harm · E March 3, 2022
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected April 14, 2022 · Resident Rights
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Potential for harm · D March 3, 2022
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected April 14, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 3, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected April 14, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 3, 2022
Ensure each resident receives an accurate assessment.
Corrected April 14, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 3, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 14, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 3, 2022
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 14, 2022 · Nursing and Physician Services
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Potential for harm · E March 3, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected April 14, 2022 · Nutrition and Dietary
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Potential for harm · F March 3, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 14, 2022 · Nutrition and Dietary
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Potential for harm · D March 3, 2022
Provide and implement an infection prevention and control program.
Corrected April 14, 2022 · Infection Control
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Potential for harm · D March 3, 2022
Have policies on smoking.
Corrected April 14, 2022 · Environmental
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No harm found · B March 3, 2022
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected April 14, 2022 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555890 · certified since December 3, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.