Highland Palms Healthcare Center
7534 Palm Ave · Highland, CA · 92346 · 9098620611
99 certified beds For profit - Limited Liability company Chain: Pacs Group
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.25 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.98 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.25 | 0.55–0.75 |
| Weekend hours / resident-day | 3.82 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
-
Potential for harm · D April 30, 2026
Keep residents' personal and medical records private and confidential.
Corrected May 21, 2026 · Resident Rights
-
Potential for harm · D April 30, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected May 21, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E April 30, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 21, 2026 · Quality of Life and Care
-
Potential for harm · D April 30, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 21, 2026 · Pharmacy Service
-
Potential for harm · F April 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 21, 2026 · Nutrition and Dietary
-
Potential for harm · F April 30, 2026
Provide and implement an infection prevention and control program.
Corrected May 21, 2026 · Infection Control
-
Potential for harm · D March 17, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 26, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 17, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 26, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 31, 2024
Assess the resident when there is a significant change in condition
Corrected November 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D October 31, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D October 31, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 21, 2024 · Quality of Life and Care
-
Potential for harm · D October 31, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 21, 2024 · Quality of Life and Care
-
Potential for harm · D October 31, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 21, 2024 · Pharmacy Service
-
Potential for harm · D October 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 21, 2024 · Pharmacy Service
-
Potential for harm · D October 31, 2024
Provide and implement an infection prevention and control program.
Corrected November 21, 2024 · Infection Control
-
Potential for harm · D September 26, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 7, 2024 · Pharmacy Service
-
Potential for harm · D August 26, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 29, 2024 · Quality of Life and Care
-
Potential for harm · D June 5, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 12, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D February 22, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 28, 2024 · Quality of Life and Care
-
Potential for harm · D November 30, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 14, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 28, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 15, 2022 · Resident Rights
-
Potential for harm · D October 28, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected December 15, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D October 28, 2022
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected December 15, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D October 28, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 15, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D October 28, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 15, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056024 · certified since January 1, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.